Verbesa Jewellery Trading L.L.C-FZ (“Verbesa”, “we”, “our”) conducts sales exclusively through its online
Platform (verbesa-test.stroka99.com). We do not maintain physical boutiques or retail offices.

By placing an order, you, the customer (“you”, “your”), agree to these Conditions of Sale. If you don’t agree,
please refrain from using our Platform.

Your offer to purchase becomes binding only when we send you an order confirmation email. Until then, all
prices, availability, and promotions are subject to change or withdrawal.

All prices displayed on the Platform are inclusive of applicable VAT or sales tax. Payment must be made in
the currency shown (typically AED), via secure methods available at checkout. Full payment is required
before your order is confirmed.

We deliver worldwide to the countries available at checkout during the order process. Delivery times are
estimates; unexpected delays (e.g. customs or courier disruptions) may occur.

We will require a handwritten or electronic signature by you, or by a person at the nominated delivery address
(unless arranged otherwise by you), to confirm delivery of each product. At this point, risk and responsibility
for your purchased goods passes to you.

If you specify a recipient other than yourself for delivery (for example, as a gift), you agree that evidence of a
signature by such recipient (or any person at the delivery address) shall constitute evidence of delivery and
fulfillment of the sales contract by Verbesa. Responsibility for the product transfers to the recipient as if it had
been delivered directly to you.

Verbesa reserves the right to deliver products only to the person named as the intended recipient of the order
on the parcel label and may request an ID check for verification purposes at the time of delivery, especially for
certain categories of products.

If delivery of products in stock fails or is significantly delayed due to reasons beyond our control, we’ll notify
you promptly. If we cannot deliver such products within 30 days from confirmation, you may cancel your order
and receive a full refund of any pre-paid amounts.

• Cancellations: Once ordered, changes or cancellations cannot be made, as we aim to dispatch quickly.
• Returns: Returns are accepted only for deliveries within the U.A.E. and must be requested within 5 days of
  completed delivery. Items must be unused, in original condition, with all security tags intact, original
  packaging, and proof of purchase.
• Exclusions: Customized, personalized, or made-to-order designs are non-refundable and cannot be
  returned under any circumstances.
• All returned items will be inspected. If they fail to meet return conditions, we may refuse the return or adjust
  the refund accordingly.

Although Verbesa operates exclusively online, from time to time we may offer private appointments by
advance arrangement in select locations across the U.A.E., Qatar, Saudi Arabia, Kuwait, and Bahrain. These
appointments are exceptional, at our discretion, and scheduled with prior notice. Availability is limited.

We strive for accuracy in product details (e.g., material, color, dimensions). Slight variations may occur due to
photography, display settings, or artistic design.

Our entire liability, legal or otherwise, for any order, is capped at the purchase price of the product, unless
prohibited by UAE consumer law. We exclude liability for indirect or consequential damages to the fullest
extent permitted by law.

We are not liable for delays or failure to perform due to causes beyond our control (e.g., natural disasters,
transport disruption, legal restrictions).

These Conditions are governed by U.A.E. law. Disputes will be handled in the courts of Dubai, unless your
local consumer protection laws guarantee more favorable rights.

These Conditions, plus our Privacy Policy and Terms of Use, form the complete agreement. If any provision is
invalid under UAE law, the rest remains enforceable.

For any queries, complaints, or support needs:
Verbesa Jewellery Trading L.L.C-FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: info@verbesa-test.stroka99.com
Phone: +971 562655511
Website: www.verbesa.com