Selected Verbesa Atelier products are available for purchase on our website. Once you’ve chosen your jewelry item, click on “Add to basket” in the product description. For rings and bracelets, please indicate the desired size.
You can then view, modify or delete items in your order by clicking on the basket icon found at the top right of every page of our website.
If you wish to proceed to the order confirmation, click on “proceed to checkout”. You will then be redirected to the next step to enter your delivery information.
Once payment has been made, a confirmation email will be sent to you.

If you wish to order customization, change the size or learn more about the product, click “send an inquiry“. Our in0house expert will contact you during the business day.

If you can’t find the product you are looking for on the Verbesa Atelier website or if you want to order customized product you can contact our Customer Service department by email at the following address: info@verbesa-test.stroka99.com or request a callback from a Verbesa Atelier expert at a time that suits you by providing your phone number.

To cancel or change an order, please contact our Customer Service department as soon as possible using the following email address : info@verbesa-test.stroka99.com

All orders placed on verbesa-test.stroka99.com are secure. An SSL encryption system has been put in place to protect your personal information and payment details.
In addition, all payments on our website are authenticated by the 3D Secure system for the following card types: Visa, Mastercard and American Express.
Please contact your bank if you have any questions about the 3D Secure procedure.

All Verbesa Atelier jewelry is subject to the legal guarantees in force.
These guarantees do not cover the following: damage resulting from accidents and improper use or misuse of jewelry, consequences of normal wear and tear of jewelry, as well as any damage resulting from repairs or manipulation not carried out by the Verbesa Atelier workshop.

With proven diamond expertise, Verbesa Atelier carefully selects each diamond for its natural beauty.
At Verbesa, mined diamonds weighing more than 0.30 carats are accompanied by a certificate provided by the GIA, lab grown diamonds weighing more than 1 carat are accompanied by a certificate provided by IGI or GIA.

At Verbesa, we only use 18-carat gold with 75% pure gold and platinum with 95% pure platinum. We have chosen to standardise the price of our jewelry regardless of the gold colour used.

Upon request, any piece of jewelry can be made of 14-carat gold with 58.5% pure gold or titanium.

According to the Atelier’s policy, we do not use silver in our jewelry.

Vebresa Atelier jewelry ordered on the website is presented in its case with an outer branded box.
Your purchase is shipped securely in a plain cardboard box. Your item will be delivered by our carrier to the delivery address inside UAE within an estimated time frame of 3 to 10 working days.
All our deliveries are secure and will require a signature upon delivery.

You can find our delivery and return terms and conditions by clicking here

For deliveries to not mentioned countries you can contact our Customer Service department by email at the following address: info@verbesa-test.stroka99.com or request a callback from a Verbesa Atelier expert at a time that suits you by providing your phone number.

A valuated receipt will be sent to you by email when your order has been confirmed.
You will also receive a paper receipt in the shipment to your specified billing address.
If you choose the gift option when making your purchase from the Verbesa Atelier website, a gift receipt will be included instead of the receipt so that the price does not appear in the package.

Verbesa Atelier offers an engraving service to personalize all of our creations with a message, a name or a date.

Any product can be customized partly or full.

Warning: personalized jewelry is non-returnable.

If you wish to order a custom-made piece of jewelry, please contact our Customer Service department by email at the following address: info@verbesa-test.stroka99.com or request a callback from a Verbesa Atelier expert at a time that suits you by providing your phone number.

Like all precious jewels, a Verbesa Atelier creation made from gold, platinum and diamonds is delicate and must be handled with care.

– When wearing your jewelry, avoid sudden movements that could cause scratches or damage to the stone or setting.
– During storage, it should be kept in its Verbesa Atelier case to avoid any impact or scratches.
– It is a good idea to remove jewelry when doing household chores; repeated contact with detergents may damage the metal. You should also avoid wearing jewelry when exercising or playing sports.

To clean a stone or a diamond pavé, we recommend using dish soap and a soft toothbrush under hot water to remove dirt without damaging the jewelry.
We recommend that the setting be checked every year, or at most every two years, to ensure that the diamonds are still well fitted.

To fix the problem as soon as possible please contact our Customer Service department using the following email address : service@verbesa-test.stroka99.com

The upgrade program is available. To upgrade, contact our Customer Service department by email at the following address: service@verbesa-test.stroka99.com 

You can find our Upgrade terms and conditions by clicking here